Publishers Description:
123 Live Help Chat Server Software offers full-featured software or hosting service for your sales rep. or supporter to one-to-one chat with website visitors, to promote sales with online customer support. It's Java chat server& flash live chat client with cheap price.
123 Live Help Chat Server Software supports from one seat to unlimited seats of staff members, which makes it the right solution for business of any sizes.
Features:
*Real-time Text Chat & Optional Video Chat for Staff
123LiveHelp java server enables instant chat.
*Web-based Client
123LiveHelp flash client loads fast and is completely web-based, so the end users don't need to download any plug-in application to chat directly with staff.
*One to One Chat
between (potential) customers and agent.
*Visitors Waiting in Queue
to get the permission to chat with agent.
*Chat Transfer
from one representative to another.
*Canned Answers
Agent has predefined answers to serve clients more efficiently and eliminate typing repetitive answers.
*Auto-detect Customer Language
and display interface language.
*Member or Guest
Visitors can choose to directly chat as guest, or register to keep his identity.
*Multiple Chat Requests
One agent can chat with multiple clients, multiple agents are also supported.
*Push URL
Push web pages to the visitor.
*Custom UI
Customizable client interface, and skin collection to choose the right style from.
*Integrate External Database
of your existing portal or forum.
*Auto-detect User Details
Auto-detect extensive visitors information including IP address and country, display summary in agent window.
*Backend Monitor
Admin has overall power to monitor all the conversation that are currently in progress. *Sound Notification
*Department Management
*Account Management
*Search Transcripts
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